At Play Once, we aim to provide a simple and secure payment experience for all customers purchasing products through our online store.
Accepted Payment Methods
We accept the payment methods displayed and made available at checkout. Available payment options may vary depending on the customer's location, order details, and the payment provider.
All prices displayed on our website are shown in the applicable currency and are subject to any applicable taxes, shipping charges, or other fees that are clearly presented during checkout.
Payment Processing
Payment is required at the time an order is placed. Once payment has been successfully authorized and confirmed, we will begin processing the order.
If a payment is declined, unsuccessful, or cannot be verified, the order may not be processed until a valid payment method is provided and payment is successfully completed.
Payment Security
We use third-party payment service providers to process online payments. Play Once does not directly store customers' complete payment card details on our website. Payment information is handled through the relevant payment provider's secure payment system.
Customers should ensure that the billing information provided during checkout is accurate and up to date to avoid payment or order-processing delays.
Order Confirmation
After a successful purchase, customers will receive an order confirmation containing the relevant order details. If you do not receive an order confirmation or believe there is an issue with your payment, please contact our support team.
Refunds
If an order is eligible for a refund under our Return & Refund Policy, the approved refund will generally be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider or financial institution.
Our Business Details
Trade Name: Play Once
Address: 57 Chisholm Crescent, Kewdale WA 6105, Australia
Email: contact@playonce.site
Phone: +61 433 423 590
Customer Support: Monday–Saturday, 8:00 AM–5:00 PM